Shipping policy
Shipping Policy
Processing Time All orders are processed within 8-14 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing may take slightly longer — we'll keep you informed.
Shipping Rates & Delivery Times We currently ship within South Africa. Shipping rates are calculated at checkout based on your location and selected shipping method.
- Standard Shipping: 8-14 business days
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Remote Areas Deliveries to remote or outlying areas may take additional time. If you're unsure whether your area qualifies, feel free to contact us before placing your order.
Damaged or Lost Parcels If your Neon Beats speaker arrives damaged or your parcel is lost in transit, please contact us within 48 hours of the expected delivery date at [your email address]. Please include your order number and photos of any damage so we can resolve the issue promptly.
International Shipping We do not currently offer international shipping. Stay tuned — we're working on expanding our reach!
Contact Us For any shipping-related queries, reach us at [your email address] or through our website contact form.